I lost my GH3's EVF eyecup. I modified an aftermarket Hoodman Nikon D300 eyecup to fit and it's great but it obstructs the LCD's movement and extends above the hotshoe. I wanted to replace the original eyecup and had a hell of a time finding even just the part number on the web. I called Panasonic's warranty number and learned that the eyecup falling off would be covered under warranty. I was told to pack the camera up and send it in to a repair center where they would replace the eyecup. My only expense would be shipping it to them. I started a claim and got a case number but I asked to be transferred to the parts department. I wanted to see if I could find the part and compare the cost of shipping in my camera to buying a tiny part.

Panasonic USA's tech support, repair and parts department didn't have a diagram or an obvious part name to help me order the right part. I was patient and eventually I was put in contact with a manager who had worked in multiple departments and was familiar with the "DMC-GH3". She found the part number and took the order over the phone. It arrived in about 5 business days.

Since it was such an an unusual, inexplicably time consuming affair I thought I should share the information.

The part number is VYK6B43

The Panasonic USA parts telephone number is 1-800-833-9626. Other regions have a different number. It can also order via internet.

My cost including shipping was $16.75 US